Shipping policy

Deliveries
My-Woodfiredoven endeavours to always obtain the best delivery quotes for customers and therefore uses different freighters depending on the delivery location.  To obtain better prices for you we pre-pay your freight and then passes the cost of the freight onto you on your order invoice.

Delivery may take up to 10 working days from the day the freighter collects from our depot, depending on your delivery location.
Please note, we will use all reasonable efforts to see that deliveries are made according to schedule, but we shall not be responsible for delivery delays due to causes beyond our control.

You must check the goods upon arrival.
Although My-Woodfiredoven endeavours to select the best freighter for each delivery and most deliveries proceed well, in the exceptional case of any damage or loss caused during transport you must advise My-Woodfiredoven by email, including clear photos of the damage and damaged packaging, within 24 hours of receiving the goods.
We will then contact you to discuss the damage and act as stated below.